Suggestions and Complaints

We welcome all comments on the services provided by the Practice.

We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

You may write to us or contact us by phone or fax.

Our details can be found on our Contact Us page.

Complaints

 

91% of patients would recommend us to family and friends

Latest results from patients who attended for appointments at the practice

Patients are randomly chosen by software to reply to the National Friends & Family Test questions on their mobile ‘phone after their appointment at the practice.

Please do reply to this even if you have been asked before.

We always welcome feedback good and bad. 

If we have given a service that you are pleased with please do let us know.  The whole team work very hard. It is rewarding and encouraging to know when we get things right.

If our service has fallen short of your expectation please do let us know as it helps us improve.  Our practice complaints process works in line with NHS guidelines.

Please complete and return our complaints form so that we can investigate and reply

Garway Medical Practice Complaints Form

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